Terms of service

Introduction:

At King Tea Mall, we believe in sharing the teas that we, along with our family members, personally enjoy. Tea is unique, captivating us through its aroma, appearance, taste, and even its original packaging. Our preferences for each tea type can vary greatly, and since tea is a natural product, each batch may slightly differ. While we are not "TEA MASTERS," our experience since 2013 and knowledge enable us to source and assure the quality and authenticity of various teas, including puerh, oolong, black, white, green, and dark teas, as well as teawares. We always strive to do our best.

OVERVIEW

This website is operated by King Tea Mall. The terms “we”, “us”, and “our” refer to King Tea Mall. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

[Sections 1-20 of the Terms of Service continue in similar format, including detailed policies and guidelines.]

Refund Policy

At King Tea Mall, we understand that taste in tea can vary greatly from person to person. While we strive to ensure you like every product, including taste and storage conditions, it's impossible to guarantee universal appeal. We encourage you to express your preferences and concerns about tea, teawares, and delivery before placing an order. We also offer sample options for each type of tea, allowing you to try before you buy.

In case of damage or poor condition due to transportation risks, please contact us immediately via social media or email. We are committed to resolving such issues.

We meticulously check each product and photograph it from multiple angles to ensure perfection before dispatch. Our aim is to provide a satisfying shopping experience for every customer.

Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at koogyoku@outlook.com.

Exchanges: We replace items only if they are defective or damaged. If you need to exchange it for the same item, email us at koogyoku@outlook.com and send your item to our address.

Gifts: If the item was a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping for Returns: To return your product, mail it to our address.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kingteamall.com (the “KTM”).

Personal Information We Collect:

  • We collect Device Information using technologies like cookies, log files, web beacons, tags, and pixels.
  • We collect Order Information when you make a purchase or attempt to make a purchase through the KTM.

How We Use Your Personal Information:

  • To fulfill orders, including processing payment and arranging shipping.
  • For communication, screening for potential risk or fraud, and in line with your preferences, to provide you with information or advertising related to our products or services.

Sharing Your Personal Information:

  • We share your Personal Information with third parties to help us use it as described above, such as Shopify for our online store and Google Analytics for understanding customer use of the KTM.
  • We may also share your Personal Information to comply with laws, respond to lawful requests, or protect our rights.

Behavioural Advertising:

  • We use your Personal Information for targeted advertising, which you can opt out of using specific third-party links provided.

Do Not Track:

  • We do not alter our data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights:

  • You have the right to access, correct, update, or delete your personal information.

Data Retention:

  • We maintain your Order Information for our records unless and until you ask us to delete it.

Changes to Privacy Policy:

  • We may update this policy to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us:

  • For more information about our privacy practices, questions, or complaints, contact us by email, kingteamall@outlook.com