Dear Customer,
We appreciate your feedback on your recent order. Firstly, we would like to apologize for the dissatisfaction you experienced with the Liu Bao tea. We understand that this unfortunate experience may have left a negative impression, especially given that it was your first order with us.
Liu Bao tea is unique due to its manual fermentation process in cellars, which imparts a distinct earthy flavor to the tea. As such, we recommend rinsing the tea twice with boiling water before brewing to mitigate this flavor.
The 'dirt, dirty, mud' flavors you mentioned are likely due to this characteristic earthy flavor, which is prevalent in most Liu Bao teas, regardless of their quality. To address this, rinsing the tea thoroughly and lightly infusing it for the first few steeps can help reduce these flavors. It's important to adjust the infusion time to your preference, and if you find the tea too strong, you can dilute it with hot water.
You mentioned “no matter which water temp”, in fact, unlike green or black tea, Liu Bao tea is best brewed with boiling water to extract its full flavor. If you have any tea left, we encourage you to try these tips and brewing methods to see if you have a more enjoyable experience.
When evaluating Liu Bao tea, several factors are considered:
- The condition and natural color of the tea threads.
- The vividness or dullness of the tea soup.
- The pleasantness or unpleasantness of the taste.
- The color of the brewed tea threads, which should be vibrant and not resemble dead wood.
I can relate to your initial experience with Liu Bao tea. When I first tried it, I had similar thoughts. However, after learning how to brew it properly and appreciating its unique characteristics, I developed a newfound love for Liu Bao tea.
We understand that not everyone enjoys every type of tea, and we always recommend that new customers try a sample of Liu Bao tea before committing to a larger purchase. We hope that everyone can discover the joy and goodness that each kind of tea offers.
Thank you for taking the time to share your feedback. We value your input and will continue to strive to provide our customers with the best possible tea-drinking experience.
Best regards,
John
