Notice: Enhanced Shipment Routes to EU Countries for Optimized Customs Clearance – March 31, 2026

Dear Valued Customers,

Following confirmation with our carrier, we are pleased to announce the resumption of our enhanced shipping routes via DHL, UPS, and DPD for most larger parcels (approximately 1 kg and above) to EU countries. While the ongoing conflict in the Gulf continues to impact cargo flight schedules and shipping costs, we are committed to providing reliable delivery options.

Shipping Methods & Tiers

• Large Parcels (1 kg~15kg): Primarily shipped via DHL (Priority), UPS, or DPD.

• Small Parcels (<1 kg): Continued shipment via PostNL International.

• Customer Preference: If you have a preferred carrier, please leave a note with your order during checkout.

Understanding the Two-Stage Tracking Process (DHL/UPS/DPD)

Since we operate through a third-party carrier agency rather than a direct account, tracking numbers for these carriers are issued in two stages:

1. Preliminary Reference: An initial serial number is generated in the agency’s system. This is not yet the final tracking number and will not appear on official carrier websites immediately.

2. Final Tracking Number: Once the parcel is processed by the carrier (usually within 1–2 business days), a final DHL/UPS/DPD tracking number is issued.

3. Notification: We will update our system with the final number as soon as it becomes available, and you will receive a new notification.

PostNL International Shipments

• Finality: Tracking numbers for PostNL are official and final from the moment of issuance.

• Tracking Tip: PostNL Domestic systems may not recognize these international parcels. Please use 17track.net or the official PostNL International tracking website for the most accurate updates.

Thank you for your continued trust and support as we navigate these logistical challenges.

Best regards,

KingTeaMall

Notice: Enhanced Shipment Routes to EU Countries for Optimized Customs Clearance – March 24, 2026

Dear Valued Customers,

Due to the recent conflict in the Gulf region, we have been clear to suspend our DPD and DHL shipping routes. Currently, PostNL is the only available option for small parcels (< 1 kg). However, PostNL has implemented significant rate increases that exceed our standard shipping fees for EU customers.

Consequently, we must limit the PostNL route to the following countries. All other EU destinations will be serviced via China Post:

• Germany

• Spain

If the customs clearance process in your country is particularly stringent for parcels imported via China Post, please notify us. We will do our best to find an alternative solution.

Thank you for your understanding and cooperation.