Enhanced Shipment Routes to Selected EU Countries for Smoother Customs Clearance – 9 July 2025
🔔 Important Update: Delivery Delays with PostNL / DPD in the EU During the Holiday Season (14.12.2025)
Dear Valued Customer in the EU,
We wanted to provide an update regarding deliveries to EU countries during this busy holiday period via PostNL / DPD.
Since late November, PostNL / DPD has been experiencing increased delays, particularly due to the significant surge in parcel volumes following Black Friday sales and the ongoing holiday season. This high demand is affecting delivery times across Europe.
We are closely monitoring all parcels and will keep you updated on their status. In some cases, parcels may arrive at your local post office, where a collection notice is left instead of direct home delivery. If this occurs, we will promptly send you an email notification.
To ensure you receive our updates without issues, please add our email address (john@kingteamall.com) to your contacts or safe senders list.
If you have any questions or concerns, please do not hesitate to contact us—we are here to assist.
Additionally, due to the same high volumes, orders placed in the past week or so may unfortunately not arrive before Christmas Eve or even New Year's, despite our best efforts to ship them as quickly as possible. We sincerely apologize for any inconvenience this may cause.
Thank you for your understanding and patience during this busy period.
Best regards,
Kingteamall
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Dear Valued Customers,
To ensure smoother customs clearance for your tea and teaware shipments from China, we are updating our carrier services for selected (almost all) EU countries. Effective immediately, we will use:
PostNL International for small parcels (under 2kg)
DPD, DHL, or UPS (EU branches) for large parcels (over 2kg, The tracking information will be updated online once the parcel arrives and is processed in the EU.)
Based on current data, expect delivery times of approximately 2–4 weeks.
The shipping costs remain unchanged from our previous rates with China Post.
For customers in non-EU European countries experiencing customs issues with tea imports, please contact us. We are committed to expanding our improved service to your region.
Thank you for your continued trust and support.
Best regards,
KingTeaMall