Shipping policy

Your order is typically processed within 24 to 48 hours. If we cannot dispatch your order within 7 days, for example because an item is out of stock, we will let you know, and you may choose to wait or accept a substitute, with double reward points on the order (equivalent to a 10% discount, even if the order already received other discounts), or cancel for a full refund. The 7 days run from the date we receive your payment (for payment methods other than PayPal or Shopify Payments, the date we confirm receipt) and exclude Chinese official public holidays only; delays for any other reason — including stock shortages and force majeure such as war, changes in international trade rules, customs restrictions or carrier suspensions — count toward the 7 days. Points are subject to our rewards program terms; see point 1 of our Shipping Policy.

We photograph your items before dispatch and send the photos with your tracking number where possible. We send them to the email you registered with on PayPal or on our website.

If you don’t see our email, please check your junk mail folder.

Please note that we dispatch parcels through a carrier service, which then hands them over to China Post.

This is why the shipper information might not always display our name.

Don’t be concerned; this is a standard part of our shipping process.

Additionally, we utilize multiple channels for shipping, depending on the destination and China Post's requirements.

As a result, even when using the same shipping method like ePacket, the exporter may vary.

This approach serves two main purposes: ensuring safe delivery and reducing shipping costs as much as possible, which ultimately benefits our customers.

If you haven’t received a shipping notification, please don’t hesitate to contact us via social media or email. We’re here to help at any time.

For many EU member states, orders travel with a partner carrier and are delivered by DHL or PostNL. On that route, tracking only starts to update after the parcel has cleared customs in the EU, so a quiet tracking page for a while is normal — your parcel is on its way. This route serves EU member states only. All countries outside the EU — including European countries such as the United Kingdom, Norway and Switzerland, etc. — are shipped by China Post.

Full details, including dispatch schedules, delivery estimates, customs, and what happens if a parcel is delayed or lost, are set out in our Shipping Policy and Refund Policy.