FAQ

Q: Do you stock all these teas listed on your site?

A: 

No.

I just stock my own brand tea "KingTeaMall".

Other factory teas are selected from professional and trusted wholesalers.

We check and make sure of the legitimacy and quality of each product from each order. Then we take full responsibility on that. 


Q: How long will you cost on shipping the parcel out since I placed order?

A:

Generally 24 hours to 48 hours. 


Q: What's the principle when you source tea or select supplier?

A: 

"The tea I would like to drink along with my family and friends. "

"Reliable, trustworthy, professional and responsible supplier"  

 


Q: What is your opinion towards storage of Puerh tea.

A: 

"Without aging potentiality, then puerh tea loses 80% meaning to me".

Aging process is from collaboration of moisture, oxygen and tea itself along with time passing.

Some factors affecting this process are as below: ( ever to raw tea or ripe tea)

1) Humidity:

Around 60-70 RH is recommended.

2) Temperature:

Around 20-25 Celsius degrees is suitable.

3) Sunshine:

Must be avoided.

4) Air flow:

Should be avoided. 

5) Cleanness of storage condition:

Must. 

6) Stabilization:

If possible, keep that in a stable place. 

7) Waking up:

When the tea is taken from storage place, it is like waking up a sleeping man. There needs a time gap from this sleeping tea to wake up. Generally 24 hours will be good enough. 

 

8) Time after rinsing tea:

If you can be patient, highly recommended that steep a tea for drinking 8-10 mins after rinsed it. Especially tight tea chunk. To make sure each tea leaf is soaked by rinsing water. 

But please don't make the rinsing wash out too many tea essences.  That will be a large pity. 


Q: Have you partner in my country or certain mainland nearby?

A: Yes. Please feel free to ask me for that info.


Q: Why the info on the waybill indicates that the sender is located in Wuhan city, Shanghai city, Foshan city or others? Do you send the parcel out from Guangzhou where you live?

A: 

Yes. We ship each parcel out from us here in Guangzhou but via our carrier then to China Post.  So there are varied channels including Guangzhou, Wuhan, Beijing etc. 


Q: Have you tasted all the teas on your site? And I can see some factory teas like Dayi, Xiaguan with detailed introductions including taste flavor etc.

A: 

I can't taste all of these teas one by one and year by year to watch the aging process. 

Generally tea introductions are from official released info or from market. 


Q: I have a tea / tea wares from another supplier and just want to know your opinion, how about that? 

A: Please let me refuse to do that. Thanks.  


<To be continued>

If you have any other questions, please feel free to leave comment below. 

I will reply soon after I receive that.